Privacy Policy
Introduction
Kizuna Inc. (“we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada.
1. Accountability
We are responsible for the personal information under our control and have designated a Privacy Officer to ensure compliance with this Privacy Policy and applicable privacy laws.
2. Identifying Purposes
We will identify the purposes for which personal information is collected before or at the time of collection. This information may be collected for the following purposes:
- To provide and improve our services
- To communicate with you regarding your account and our services
- To comply with legal and regulatory requirements
3. PIPEDA Compliance
At Kizuna, we are committed to protecting your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA). This section outlines how we collect, use, and safeguard your personal data.
What is PIPEDA?
PIPEDA is a Canadian law that governs how private sector organizations handle personal information during commercial activities. It ensures that your personal data is collected, used, and disclosed responsibly, with your consent, and for appropriate purposes.
Collection of Personal Information
We collect personal information from you when you interact with our website, make a purchase, sign up for our services, or communicate with our customer service team. This may include your name, address, email, phone number, payment information, and any other details necessary to fulfill your requests and improve our services.
Use of Personal Information
The personal information we collect is used to:
- Process your orders and provide you with the products or services you have requested.
- Communicate with you regarding your orders, inquiries, or any updates related to our services.
- Improve our website, services, and customer experience.
- Comply with legal obligations and regulations.
Disclosure of Personal Information
We do not sell or trade your personal information. We may share your data with trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep your information confidential and use it only for the purposes we specify.
Your Consent
By providing us with your personal information, you consent to our collection, use, and disclosure of that information as described in this privacy policy. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice.
Access to Your Information
You have the right to access your personal information that we hold and request corrections if necessary. If you wish to review or update your information, please contact us using the contact details provided in our privacy policy.
Safeguarding Your Information
We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
Changes to This Policy
We may update this PIPEDA section of our privacy policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have any questions or concerns about our PIPEDA compliance or how we handle your personal information, please contact us at [email protected]. We are committed to addressing your concerns and ensuring your privacy is respected.
4. Limiting Collection
We will limit the collection of personal information to that which is necessary for the purposes identified. We will collect personal information by fair and lawful means.
5. Limiting Use, Disclosure, and Retention
We will use and disclose your personal information only for the purposes for which it was collected, unless you have consented to other purposes, or as required by law. We will retain your personal information only for as long as necessary to fulfill those purposes.
6. Accuracy
We will keep your personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is to be used. You may request corrections to your personal information to ensure its accuracy and completeness.
7. Safeguards
We will protect your personal information with appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction. These measures include physical, organizational, and technological safeguards.
8. Openness
We will make our privacy policies and practices readily available to you. This includes providing information about the management of your personal information and the means of contacting us with inquiries or complaints.
9. Individual Access
Upon request, we will inform you of the existence, use, and disclosure of your personal information and provide access to that information. You may challenge the accuracy and completeness of the information and have it amended as appropriate.
10. Challenging Compliance
You may address any concerns or complaints regarding our compliance with this Privacy Policy to our Privacy Officer. We will investigate and respond to your concerns promptly.
11. Payment Data
We may collect data necessary to process your payment if you make purchases. All payment data is stored by Stripe and PayPal. You may find their privacy links here:
https://stripe.com/en-ca/privacy
https://www.paypal.com/ca/legalhub/privacy-full
Contact Information
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer at:
Privacy Officer
2275 Upper Middle Road East, Suite 101
Oakville – Ontario
L6H 0C3
1 888 248 8578
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post any changes on this page and, if the changes are significant, provide a more prominent notice.
This Privacy Policy was last updated on August 22, 2024.